Elite Energy

CONNECTED CUSTOMER

Turn customer service into a connected, self-service experience.

Give customers secure access to the data, services and transactions they need, reducing manual processing while allowing your teams to focus on exceptions and higher-value customer interactions.

A commercial energy customer using a secure self-service portal for nominations, scheduled movements, deliveries and allocation statements
Customer to enterprise
  1. Customer
  2. Connected Customer
  3. Systems of Record

HOW THE ECOSYSTEM WORKS

Design the journey. Connect the data. Transform the experience.

Connected Customer starts with the customer and the operation, not the technology. We first understand the energy and commercial processes behind each interaction, then map each customer group’s journeys, needs, interactions and pain points to design intuitive digital experiences around them.

Each experience is designed to your corporate brand, UX and accessibility standards, then connected securely to the systems and data already running your business. Routine customer interactions become digital and self-service, while your people manage the exceptions that genuinely require their expertise.

  • Customer journeys designed around each customer group
  • Secure, self-service access to data and transactions
  • Exception-based operations reduce manual customer processing
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The Connected Customer journey from customer understanding and experience design through integration, self-service and continuous service

WHO IT’S FOR

Different customer groups. One connected ecosystem.

Your customers don’t all interact with you in the same way. We design individual experiences around the needs of each customer group while maintaining a consistent corporate identity.

A shipper, producer, LNG buyer or commercial partner may need different information, services and functionality, but every experience remains recognisably part of your organisation.

One corporate identity. Different customer experiences.
Shipper
Producer
LNG buyer
Commercial partner
Other customer groups

WHAT CHANGES

From manually serving every customer request to enabling customers to securely serve themselves.

Manual requestsSelf-service
Fragmented informationConnected data
Generic portalsAudience-specific experiences
Routine processingException-based operations
One-off implementationsContinually evolving services
Better customer experience.Less manual processing.More time focused on the exceptions that matter.

CUSTOMER-TO-ENTERPRISE

A connected experience across your existing technology landscape.

Connected Customer is system agnostic. It complements the applications your organisation already operates, connecting customer experiences securely to existing data, workflows and transactions without requiring wholesale platform replacement. We connect, extend and improve what already works. Where rationalisation makes sense, we help simplify the landscape.

01

EXPERIENCE

Designed for each customer group.

Branded, intuitive digital experiences tailored to each customer group.
02

CONNECT

Secure access to services and data.

API-first integration securely connects customers to data, workflows and transactions.
03

SYSTEMS OF RECORD

Keep the systems that run your business.

Connect to EnergySys, Energy Components, SAP, Oracle, CRM, operational platforms or proprietary applications.

DELIVERED FOR THE LONG TERM

More than a one-off portal project.

Connected Customer can be delivered as an ongoing subscription service, allowing the experience to evolve as customer expectations, business processes and technology change.

Elite can manage the underlying platform, integrations, enhancements and support, giving clients a continually evolving customer experience without creating another application they have to manage themselves.

WORK WITH ELITE ENERGY

Bring clarity to your next challenge.

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